Privacy Policy

This policy sets out the basis on which the personal data collected from you, or that you provide to us will be processed by us.

1. is a trading name for Lost Ark Games Limited.


2.1        The personal data which we collect from you are set out as follows:

2.1.1     your name;

2.1.2     your geographical address;

2.1.3     your email address,

(collectively, “Your Personal Data”).

2.2 If you have provided us with the personal data of another person (“Third Party Personal Data”) you confirm that they consent to the processing of their personal data and that you have informed them of our identity and the purposes (as set out above or elsewhere) for which their personal data will be processed.


3.1        Your Personal Data shall be kept confidential on our secure database.

3.2        We will use Your Personal Data that you provide to us:

3.2.1     to enable us to fulfil your orders and to provide the services relevant to you;          
3.2.2     to alert you to any product and service changes and updated information; and
3.2.3     for administration and marketing purposes.

3.3        In the event you do not wish for us to use Your Personal Data for administration and marketing purposes, please either

                        3.3.1     tick the opt-out box when you have placed an order with us; or

                        3.3.2     click on the “Unsubscribe” link in the emails we have sent you (if any); or

                        3.3.3     email us at advising us of your intention not to be contacted by us.

3.4        We shall not pass Your Personal Data to any third party including our marketing affiliates and partners unless we have procured your express consent to do so.


4.1 We take appropriate measures to ensure that any personal data are kept secure and are kept for only so long as is necessary for the purpose for which they are used. 

4.2 If your personal details change, please notify Liberro (UK) Limited.  If you have any queries about how we use your personal data, please contact us by writing to our Stevenage Town Centre store at 1st Floor Queensway Chambers, 58 Queensway, Stevenage Town Centre, Hertfordshire SG1 1EE or email us at

4.3 We update this personal data within seven (7) working days of any new or updated personal data being provided to us, to ensure that the personal data we hold about you is as accurate and up to date as possible.


5.1        You are entitled to ask for a copy of any personal data that we hold about you (for which we may charge a small fee) and to have any inaccuracies in your personal data corrected. If you wish to contact us for these purposes, please email us at

5.2        The website may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

6.1        We may disclose Your Personal Data to any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries.

6.2        We may disclose Your Personal Data to third parties:

      6.2.1     In the event that we sell or buy any business or assets, in which case we may disclose Your Personal Data to the prospective seller or buyer of such business or assets; or

      6.2.2     if Liberro (UK) Limited or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets; or

      6.2.3     If we are under a duty to disclose or share Your Personal Data in order to comply with any legal obligation, or in order to enforce or apply our Terms and Conditions and other agreements; or to protect the rights, property, or safety of Liberro (UK) Limited, our customers, or third parties. This includes exchanging information with other companies and organisations for the purposes of fraud protection.


7.1        We may store information about you in a cookie (a small file that is sent by our web server to your computer), which we can access when you make return visits to (the “Website”). Storing cookies is usual practice for any web site that needs to remember what its users’ preferences are and we use cookies to keep track of your choices in the Website.

7.2        If you would like to delete any cookies that are already on your computer, please refer to the instructions for your file management software to locate the file or directory that cookies are stored in.  If you would like to stop cookies being stored on your computer in the future, please refer to your browser manufacturer’s instructions by clicking “Help” in your browser menu.  Further information about deleting or controlling cookies is available at

7.3        Please note that when you visit our site, we may also log your IP address, a unique identifier for your computer or other access device. 


8.1        Any changes we may make to this Privacy Policy document in the future will be posted on this page and notified to you using the Website.


Please direct any queries about this Privacy Policy to:

Lost Ark Games
1st Floor Queensway Chambers
58 Queensway
Stevenage Town Centre
Hertfordshire SG1 1EE

01438 504153